Privacy policy

This Privacy Policy explains how hairdidi.com ("we", "us") collects, uses and protects your personal information when you visit or buy from hairdidi.com. hairdidi.com is operated by Jai Narayan Vijay (Proprietor), 56, Set Bharti Compound, Kumhar Toli Road, Doranda, Ranchi, Jharkhand 834002, India.

Information we collect
- Details you give us: name, phone number, email, shipping and billing address, and anything you send us in messages, video-call bookings or reviews.
- Order details: products bought, order value, payment method (prepaid or COD) and delivery status.
- Payment details: payments are handled by our payment partners. We do not see or store your full card, UPI or bank details.
- Device and usage details: IP address, browser, device type, pages viewed and how you reached our site, collected through cookies and similar tools.

How we use your information
- To process, ship and deliver your order, and to confirm Cash on Delivery orders
- To send order updates, tracking links and support replies by SMS, WhatsApp or email
- To answer questions, handle replacements and prevent fraud
- To improve our website and products
- To send offers and updates, only if you have agreed to receive them. You can unsubscribe at any time.

Cookies, analytics and advertising
We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. We may use tools such as Shopify analytics, Google Analytics and the Meta (Facebook/Instagram) pixel to measure visits and show relevant ads. You can block or delete cookies in your browser settings; some parts of the site may not work properly without them.

Who we share it with
We share only what is needed to run our store:
- Shopify, which hosts our store
- Payment gateways that process your payment
- Courier and logistics partners that deliver your order
- Messaging and email services we use to contact you
- Government or law enforcement authorities, when required by law
We do not sell your personal information.

How long we keep it
We keep your information for as long as needed to fulfil orders, provide support, and meet tax, accounting and legal requirements.

Security
We use reasonable security measures to protect your information. No online system is completely secure, so we cannot guarantee absolute security.

Your choices and rights
You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by emailing supporthairdidi@gmail.com. We will respond within a reasonable time, subject to any information we must keep by law.

Children
Our website is meant for users aged 18 and above. We do not knowingly collect information from children.

Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.

Grievance Officer
In line with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:
Komal Sharma, Founder, hairdidi.com
56, Set Bharti Compound, Kumhar Toli Road, Doranda, Ranchi, Jharkhand 834002, India
Email: supporthairdidi@gmail.com
Timing: Monday to Saturday, 10 am to 6 pm
GSTIN: 20AAYPV0856F1ZE